CANCELLATION POLICY
1. Cancellation Timeframes and Fees
Scheduled Cancellations
- More than 24 hours before pickup time: No cancellation fee will be charged, and any advance payments will be fully refunded, except during peak seasons as specified below.
1. Peak Season Clause: During peak seasons, cancellations made more than 24 hours before pickup may incur cancellation charges due to high demand. The charges are as follows:
- Local Trips: 25% of the booking amount.
- Multistation Single-Day Trip: 1-day booking cost.
- Multi Station Multi-Day Trip (4 days or less): 1-day booking cost..
- Multi Station Multi-Day Trip (more than 4 days): 25% of the total booking amount.
- The remainder of any advance payments will be refunded according to the refund policy.
- Within 24 hours of pickup time: If a cancellation is made within this timeframe, cancellation fees will be imposed as follows:li>
- Local Trips: 25% of the total booking amount.
- Single-Day Multistation Trip: 25% of the total booking amount.
- Multi-Day Multi Station Trip (4 days or less): 1-day charge of the booking amount.
- Multi-Day Multi Station Trip (more than 4 days): 25% of the total booking amount.
Through the Fleet24x7 Platform Customers may cancel a booking using the Fleet24x7 mobile app or website. The process is designed to be straightforward, with immediate confirmation of the cancellation and fee assessment.
Via Customer Support For assistance with cancellations not manageable through the app or website, customers may contact our 24/7 customer support center.
2. Post-Cancellation Procedure
Cancellation Confirmation Upon cancellation, customers will receive an immediate electronic confirmation detailing any applied fees.
REFUND POLICY
1. Eligibility for Refunds
Refunds are applicable to the advance payments made during booking under the following conditions:
- If the booking is cancelled within the allowed timeframe and is eligible for a refund after the deduction of the cancellation fee.
- If Fleet24x7 initiates the cancellation for any reason.
2. Processing of Refunds
- Refund Timeline
- For customer-initiated cancellations: Refunds will be processed within 5-7 working days.
- For company-initiated cancellations: Refunds will be processed within 24 hours.
3. Refund Method
- Original Payment Method Refunds will be credited back to the original payment method used at the time of booking.
